All of our online packages are sold AS IS and come with a 10 day Money Back Policy from date of online purchase. Purchase is considered Final if a reservation has been submitted to a resort/hotel on behalf of the Customer. All Final Sales are non-refundable. The package is fully transferable at any time as long as the recipient of the package meets the qualification requirements. You may call 855-246-7852 to Cancel or transfer the package between the hours of 11:00am to 7:00 pm EST. At Best Vacation Deals we ensure that all of our Customers are satisfied with their purchase.